Master Services Agreement

This Master Services Agreement (“Agreement”) governs access to and use of FacilitatorIQ, a commercial facility vendor-management, RFQ, compliance, messaging, work-order, asset-management, preventive-maintenance, reporting, and vendor-network platform. This Agreement applies to facility organizations, vendor organizations, and users who access FacilitatorIQ on behalf of those organizations.

By creating an account, accepting an invitation, submitting an RFQ, responding to an RFQ, creating or responding to a work order, managing asset or warranty records, uploading documents, sending messages, accepting a facility invite, participating in the vendor network, or otherwise using FacilitatorIQ, you agree to this Agreement on behalf of yourself and, if applicable, the organization you represent.

FacilitatorIQ provides software tools for facility teams to manage facility locations, vendor records, vendor invitations, saved vendors, compliance requirements, documents, RFQs, bids, awards, work orders, asset records, warranties, preventive-maintenance schedules, invoice review workflows, messages, leads, reviews, notifications, reporting dashboards, and related operational records.

FacilitatorIQ provides software tools for vendor teams to maintain company profiles, service categories, service areas, industry coverage, contacts, documents, subscriptions, RFQ responses, bid activity, work-order assignments, status updates, NTE increase requests, invoice submissions, warranty attachments, messages, and commercial opportunity history.

FacilitatorIQ may provide matching, filtering, eligibility, service-area, compliance, or recommendation functionality based on data entered by facilities and vendors. These tools are operational aids only and do not guarantee vendor availability, compliance, pricing, performance, licensure, insurance coverage, or suitability for a particular project.

Facility organizations are responsible for the accuracy of facility profiles, location information, RFQ scopes, work-order scopes, asset records, warranty records, preventive-maintenance schedules, budgets, NTE amounts, deadlines, attachments, vendor requirements, compliance settings, award decisions, approval decisions, invitation messages, and all other information submitted through FacilitatorIQ.

Facilities are responsible for evaluating vendors, confirming insurance, licenses, compliance, safety requirements, qualifications, references, pricing, availability, and contract terms before awarding or authorizing any work.

Facilities are responsible for their own procurement decisions, vendor selection, project management, asset-management decisions, maintenance strategies, repair-or-replace decisions, warranty determinations, payment obligations to vendors, and compliance with laws, internal policies, and third-party contractual obligations.

Vendor organizations are responsible for the accuracy of company profiles, services, service areas, industry coverage, contacts, availability, pricing, RFQ responses, proposals, work-order responses, ETA commitments, status updates, NTE increase requests, invoices, warranty information, documents, licenses, insurance certificates, W-9s, and any other information submitted through FacilitatorIQ.

Vendors are responsible for maintaining required licenses, insurance, permits, safety programs, qualifications, staffing, and legal authority to perform the services they offer. Vendors must not misrepresent capabilities, coverage, credentials, compliance status, or pricing.

Vendors are responsible for reviewing RFQ and work-order details, asking necessary questions, submitting accurate bids, honoring submitted pricing and assumptions unless otherwise agreed with the facility, meeting accepted schedule and status commitments, submitting accurate invoices, and performing any awarded or accepted work according to separately agreed terms with the facility.

A facility invite allows a facility organization to invite a vendor organization into its vendor network or location-specific vendor relationship. Acceptance of an invite may create a platform relationship, but it does not by itself create a construction contract, maintenance contract, purchase order, statement of work, employment relationship, agency relationship, partnership, or guarantee of work.

RFQ participation allows vendors to review facility-provided project information and submit responses or bids. A submitted RFQ response is not an award unless the facility expressly awards the work or the parties otherwise enter into a separate agreement.

Work-order participation allows facilities to request, assign, track, approve, cancel, and close operational work, and allows vendors to accept, reject, update, request NTE increases, complete, invoice, and attach supporting records. A work order, status update, approval, NTE approval, invoice approval, or platform notification is an operational workflow record only and does not by itself replace any separate purchase order, statement of work, service contract, warranty, or payment agreement required by the parties.

FacilitatorIQ is not a party to service contracts between facilities and vendors unless a separate written agreement signed by FacilitatorIQ expressly says otherwise. Facilities and vendors are solely responsible for negotiating and performing any project-specific terms, including scope, price, schedule, safety requirements, insurance requirements, warranties, change orders, payment terms, lien releases, taxes, permits, and dispute resolution.

FacilitatorIQ may allow facilities to create asset profiles, assign assets to locations, attach warranties and documents, deactivate asset records, connect work orders to assets, and create preventive-maintenance schedules that may generate future work orders. Asset, warranty, and preventive-maintenance tools are recordkeeping and workflow aids only.

Facilities and vendors are responsible for confirming the accuracy, completeness, and currency of asset details, serial numbers, warranty terms, warranty expirations, PM intervals, service history, NTE amounts, invoices, files, and related records. FacilitatorIQ does not independently verify asset condition, remaining useful life, warranty coverage, manufacturer requirements, PM adequacy, safety compliance, or repair-versus-replacement recommendations unless expressly agreed in a separate written service.

Automated reminders, PM generation, routing, queues, analytics, and reporting depend on user-entered data and system availability. Organizations remain responsible for monitoring urgent work, emergency response, regulatory requirements, warranty deadlines, recurring maintenance, invoice approvals, and vendor follow-up outside the platform when necessary.

FacilitatorIQ may offer free and paid plans for facility and vendor organizations. Vendor plans may include monthly subscription fees, facility invite participation, RFQ participation costs, lead-related charges, or other commercial terms displayed in the platform or agreed in writing.

Fees are due according to the plan, invoice, checkout flow, order form, or written agreement applicable to the organization. Unless otherwise stated, fees are non-refundable once incurred. Taxes, payment processor fees, chargebacks, and collection costs may be the responsibility of the paying organization.

FacilitatorIQ may suspend or limit access for unpaid amounts, failed payments, chargebacks, suspected misuse, or violation of this Agreement. Pricing, plans, features, and eligibility rules may change over time with reasonable notice where required.

FacilitatorIQ may allow facilities to define vendor document requirements and may allow vendors to upload insurance certificates, licenses, W-9s, MSAs, proposals, invoices, work-order files, NTE support, warranty documents, asset documents, and other documents. Document status labels such as pending review, approved, compliant, non-compliant, or expiring soon are platform workflow indicators only.

FacilitatorIQ does not independently verify every document, policy, license, endorsement, expiration date, limit, exclusion, or legal requirement unless expressly agreed in a separate written service. Facilities remain responsible for final compliance review and vendor authorization decisions. Vendors remain responsible for providing accurate and current documents.

Users may submit RFQ scopes, work-order scopes, asset records, PM schedules, warranty records, invoices, NTE requests, status updates, messages, notes, reviews, bids, files, service descriptions, contact information, pricing, and other content. Each organization retains ownership of its own content, but grants FacilitatorIQ the rights needed to host, store, process, display, transmit, analyze, summarize, report on, and use that content to operate and improve the platform.

Dashboards, analytics, exports, saved views, KPIs, aging calculations, spend reports, warranty reports, PM reports, and other reporting outputs are informational tools based on available platform data. They may be incomplete, delayed, inaccurate, or affected by missing or incorrect user-entered data and should not be treated as accounting, legal, engineering, safety, tax, or compliance advice.

FacilitatorIQ may use, aggregate, de-identify, and anonymize platform data, including pricing, bid, quote, invoice, work-order, RFQ, asset, warranty, vendor, location, spend, timing, and performance data, to create benchmarks, market insights, recommendations, analytics, reports, product features, and other outputs for use in the platform or with other customers and users. FacilitatorIQ will not intentionally disclose a customer’s or vendor’s identifiable confidential pricing data to another customer or vendor except as directed by that organization, required to provide the platform, required by law, or otherwise authorized in writing.

Users may not upload or transmit unlawful, infringing, deceptive, defamatory, abusive, malicious, or unauthorized content. Users may not upload files containing malware or information they do not have the right to share. FacilitatorIQ may remove content or restrict access when we reasonably believe it violates this Agreement or creates risk to the platform or other users.

Users may not misuse FacilitatorIQ, attempt unauthorized access, scrape or harvest data except through permitted platform functionality, interfere with platform security, reverse engineer non-public features, bypass access controls, impersonate another person or organization, submit false information, spam users, or use FacilitatorIQ to compete unfairly, defraud, harass, or harm others.

Users are responsible for keeping login credentials secure and for activity under their accounts. Organizations are responsible for managing team access and removing users who should no longer have access.

FacilitatorIQ may rely on third-party services for hosting, file storage, authentication, payments, email, notifications, analytics, maps, geocoding, or other platform functions. Use of those services may be subject to their own terms and privacy practices. FacilitatorIQ is not responsible for third-party services outside our reasonable control.

FacilitatorIQ is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, FacilitatorIQ disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and any warranty arising from course of dealing or usage of trade.

FacilitatorIQ does not warrant that any facility will receive bids, that any vendor will receive work, that any RFQ or work order will result in an award or accepted assignment, that any vendor is properly licensed or insured, that any asset, warranty, PM schedule, invoice, report, or compliance record is complete or accurate, that any facility will pay amounts owed to a vendor, or that any project, repair, maintenance task, or work order will be completed successfully.

To the maximum extent permitted by law, FacilitatorIQ will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages, or for loss of data, business interruption, lost opportunities, project delays, emergency response failures, missed maintenance, missed warranty claims, asset failures, vendor performance issues, facility payment disputes, or third-party claims arising from facility-vendor relationships.

To the maximum extent permitted by law, FacilitatorIQ’s aggregate liability arising out of or relating to the platform or this Agreement will not exceed the amounts paid by the applicable organization to FacilitatorIQ during the three months before the event giving rise to liability, or one hundred dollars if no amounts were paid.

Each organization agrees to defend, indemnify, and hold harmless FacilitatorIQ from claims, damages, liabilities, losses, costs, and expenses arising from its users, content, RFQs, bids, work orders, asset records, warranty records, PM schedules, documents, invoices, services, projects, payment disputes, legal violations, misrepresentations, or breach of this Agreement.

FacilitatorIQ may suspend or terminate access if an account violates this Agreement, creates security or legal risk, fails to pay required fees, misuses the platform, or if continued access would harm FacilitatorIQ or other users. Organizations may stop using the platform at any time, subject to outstanding payment obligations and any applicable order terms.

After termination, FacilitatorIQ may retain records as needed for legal, billing, audit, security, dispute-resolution, and legitimate business purposes.

FacilitatorIQ may update this Agreement from time to time. Updated terms will be posted on the website or in the platform. Continued use of FacilitatorIQ after the effective date of updated terms constitutes acceptance of the updated Agreement.

Questions about this Agreement should be directed to FacilitatorIQ through the contact method provided on the website or inside the platform.